Terms and Conditions
Gold Coast Airport to/from Brisbane Airport Shuttle Refund Policy:
We understand your travel plans at the Gold Coast Airport may change. With that in mind, Link Transfers has a very simple cancellation policy for our shuttle service: regardless of whether you made your reservation online or over the phone, just give us 48 hours notice prior to your pickup time and we will give you a full refund (less a $10 administration fee). Refunds normally show up on your account within 3-5 business days.
Unfortunately, Link Transfers cannot refund payment if cancelled with less than 48 hours notice prior to pickup time or in the event of a no-show.
A fee of $10.00 is chargeable for cancellation.
We are a shared-ride shuttle service meeting multiple flights. If your flight is significantly delayed and you miss your transfer time we will refund the portion of your ticket that you have not been able to use due to the delay. We will be happy to provide information on your other transport options.
Terms and Conditions:
Any person who travels with Link Transfers shall be considered to have agreed to be carried on these Terms and Conditions.
“we”, “us” and “our” refers to Cusack Corporation Pty Ltd trading as Link Transfers;
“you” means the person who we have agreed to carry or arranged to be carried, being the person who purchased a ticket or for whom a ticket was purchased, or any person who travels on a service with or without a ticket.
“Child” or “children” means persons aged 2 to 12 years old.
“Coach” includes any Bus, Van or any other vehicle in which you are transported as part of this service.
Any reference to the singular shall include the plural and vice versa.
Our agreement with you:
We agree to carry you and your luggage on the journey permitted by your ticket, subject to these conditions.
Transport of Children:
Children under the age of 12 years must be accompanied by a responsible person aged 18 or over. Children under 2 years of age and not occupying a seat may travel free if accompanied by a full fare paying passenger over the age of 18. Children over the age of 2 require a ticket to be able to travel on our services.
Validity of your ticket:
Your ticket permits you to make the journeys and travel on the services stated on the ticket, subject to any restrictions or statements as to the services, dates, days of the week, and times within a day on which you may travel, set out on the ticket or in any special conditions applicable to the ticket.
Travelling with your ticket:
Passengers are strongly recommended to print a copy of their booking to bring with them to board the bus. The driver will have a copy of the electronic bookings made for the service. If passengers are not on this list and claim to have paid for a seat on the service, they will not be allowed to board the service without evidence of their booking.
We will not be obliged to replace your ticket if it is lost, mislaid or stolen, you will be required to purchase a new ticket to enable you to travel.
Booking the correct service:
You are responsible for making sure that you meet any service on which you are travelling at the relevant boarding point.
Boarding the service:
You should arrive at the boarding point at least 5 minutes before departure. You must allow plenty of time for a service to arrive in time to connect with any other services:
- Airlines suggest that passengers be at the airport at least 2 hours before the departure of their scheduled flight. This time is often up to 3 hours for international flights.
Carriage of animals:
We will not carry dogs or any other animals on any of our services unless they are assistance dogs or as required by law.
Timetable of Services:
The published running times of any service are only stated approximately and we will use reasonable endeavours to minimise any disruption to your journey. In the event that our services are delayed or cancelled we will notify you of the delay and any alternative timetable as soon as reasonably practicable.
Our right to Cancel:
We reserve the right to alter any timetables or suspend, cancel or withdraw services, or terminate a service once it has commenced, without notice whether before or after you have reserved a seat on the service, and to substitute an alternative service.
Our Liability for cancellations and withdrawals of services:
We shall not be liable for any loss, damage, liability, or cost suffered by you as a result of any cancellation or withdrawal of any service by us, or any delay to any service, or termination of any service.
If we cancel or withdraw a service before it has commenced and you do not have a seat reserved on it, we shall have no liability to you.
If we cancel or withdraw a service before it has commenced due to motives or circumstances beyond our reasonable control and you have a seat reserved on it, our liability will be at our discretion to carry you on another service with available seats and where necessary extend the validity of your ticket.
If a service on which you are travelling commences and is terminated before reaching your destination, other than for a reason outside our control, our liability will be at our option to:
- make suitable alternative arrangements to carry you to your destination, such as another service, carrier, coach, train, private car, or taxi, which you shall not unreasonably refuse; or
- provide a substitute coach, which may lack all of the advertised facilities; or
- provide a refund or reschedule.
Liability for circumstances beyond our control:
We shall have no liability for any delay or failure to carry you, or for breach of contract, where caused by a circumstance beyond our reasonable control. The following shall be considered to be circumstances beyond our reasonable control: war or threat of war, accidents causing delays on the service route, exceptional severe weather conditions, fire and/or damage at a station, compliance with requests of the police, customs or other government officials and security services, deaths and accidents on the road, vandalism and terrorism, unforeseen traffic delays, strike/industrial action, riot or local disturbance or unrest, problems caused by other customers, bankruptcy, insolvency or cessation of trade of any carrier used by us and other circumstances affecting passenger safety.
Our maximum liability to you:
Our maximum liability to you for any reasonable and foreseeable loss, damage or liability (including loss or damage to your luggage) which you may suffer or incur as a result of our failure to carry you, our delay in carrying you, breach of our contract to carry you, our negligence in connection with carrying you, or the deliberate or negligent acts or omissions of any of our officers, employees, agents, representatives or sub-contractors, shall be limited to an aggregate of AUD $100.
We do not exclude or limit our liability for death or personal injury resulting from our negligence, nor where you deal as a consumer exclude your statutory rights. Link Transfers holds public liability insurance of $20 million (Australian Dollars Twenty Million).
Refunds and Reschedules
If the coach you were booked to travel on is delayed for more than one hour or cancelled without notice or there are insufficient seats or a standby coach service is not available and as a consequence you reasonably decide not to travel, you may claim a refund or reschedule. If you have used the outward part of a return ticket we will refund 50% of the return fare, meaning you have used one journey of a round trip ticket.
You are allowed to take onto a service one or two medium sized suitcases or rucksacks (no more than 20kg per item, and one small piece of hand luggage). In this context, hand luggage means something that is capable of fitting in an overhead luggage rack or under seats. We shall have no obligation to carry luggage in excess of the permitted amount. We may agree to carry additional luggage such as skis and folding/dismantled bicycles, subject to available accommodation provided that they are packed in a purposely made, fully protective wrapping and collapsible manual wheelchairs. If we agree to carry any particular luggage on any journey this does not mean that we have agreed to carry that luggage on any subsequent journey you make. Fragile items such as electrical goods, portable televisions and radio will only be carried if they are of reasonable size and securely fastened. Drivers are not obliged to lift your luggage on or off coaches, but will offer reasonable assistance to you, except where in the reasonable opinion of the driver, your luggage exceeds the recommended weight, whereby you will be responsible for the lifting of your luggage, on and off the coach.
We are not obliged to carry any of the following items of luggage, and you may not bring them onto any coach without our permission: any weapons, drugs or solvents (other than medicines), live or dead animals, fish or insects, battery powered wheelchairs / disabled scooters, prams, non folding pushchairs, non-folding bicycles and surfboards, or any items which are in our opinion are unsafe, or may cause injury or damage to property, or which are considered by us to be unsuitable for carriage by reason of their weight, size, shape or character, or which are fragile or perishable, or items with sharp or protruding edges, or any item over 20kg in weight. If you take any of these items onto any coach, we may remove them from the coach immediately on discovery, and leave them outside the coach, wherever they may be situated. If you have any doubts as to whether we will carry any particular item, you should obtain our written confirmation before purchasing your ticket. If you take any prohibited items of luggage onto a coach or into a station, we shall not be liable for any loss or damage occurring to such items for any reason whatsoever.
Packing and identification of luggage:
You must pack your entire luggage safely and securely, and lock and fasten it, with a view to protecting your luggage from loss, damage or interference, and to protecting any other property on a coach from being damaged by your luggage. All luggages given into our custody should be clearly and appropriately labelled and include a contact telephone number where possible. We will not be obliged to carry any luggage that has not been properly packed or labelled.
We shall be entitled to inspect your entire luggage, for the purpose of ensuring compliance with the above requirements. We shall not be obliged to carry you or your luggage, and shall be entitled to remove you from any coach, if you refuse to submit to a search.
Storage of luggage:
All luggages other than hand luggage will be stored in any hold, trailer or other storage compartment on the coach, and not in the passenger compartment of the coach.
You are responsible for getting your luggage onto and off a coach. It is your responsibility to see your luggage put on and taken off a coach, or checked-in at any station where check-in arrangements apply. Except for any luggage stored in the hold of a coach, you must also look after your luggage at all times, including at any station and your hand luggage whilst on a coach.
Small valuable items should not be stowed in the luggage hold under any circumstances but should be taken on board a coach as hand luggage. Small valuable items includes money, medication, jewellery, precious metals, laptop computers, personal electronic devices, negotiable papers, securities or other valuables, business documents, passports, visas, tickets and identification documents. Small valuable items may be placed in the overhead racks or under your seat, but should not be left unattended by you. Where possible, small valuable items should be carried on your person.
If you leave behind or lose any of your luggages on a coach or at a station we shall take reasonable care of that luggage.
If we find any of your luggage on a coach or at a station, we will store it at such location as we may decide, but all such storage will be at your risk. We may charge you a reasonable administration fee for the storage and return of your lost luggage.
If you have not collected your lost luggage within 1 month of our receiving or finding it, we may dispose of your luggage in any manner we wish, including by destruction or sale, and we shall be entitled to keep any sale proceeds. We shall be entitled to open and examine any left or lost luggage. If there are any items which we consider are dangerous or perishable or otherwise unsuitable for storage, we shall be entitled to dispose of those perishable items within 48 hours of our receiving or finding such items.
If you find any property of any other person on any coach or at any station, you must hand it over to us immediately. If you find any property on any coach you shall hand it over to the coach driver where possible.
Notification of lost or damaged luggage:
If during any journey you should lose any of your luggage or any of your luggage is damaged you must notify a member of our staff as soon as possible after your discover the loss or damage. You must confirm any loss or damage of your luggage within 72 hours after the end of your journey by emailing to firstname.lastname@example.org. If you do not notify us of any loss or damage to your luggage as required, then we will not be liable for that loss or damage.
Our liability for loss or damage to Luggage:
Your luggage shall be at your risk at all times, and we will only be liable for any loss of or damage to your luggage caused by our negligence. Our maximum liability to you for any loss of or damage to your luggage, whether for breach of contract, breach of any duty of care in relation to the luggage, our negligence, or any deliberate or negligent acts of any of our employees, agents or representatives, shall be limited to AU $100 for all such loss or damage. You should insure your luggage with reputable insurers against all usual and normal risks of loss or damage, to the full replacement value of the luggage, with no excess.
You shall behave in a reasonable, sensible and lawful manner on a coach and at any station. You shall not conduct yourself in a way which may endanger yourself, any coach or station or any person or property on board any coach or at any station; or obstruct any driver, crew, officer or staff in the performance of their duties or fail to comply with their instructions; or behave in a manner which causes discomfort, inconvenience, damage or injury to other persons; or obstruct or allow any of your luggage to obstruct any aisle or emergency exit; or play any radios, cassette or CD players, personal stereos, musical instruments or radio or electronic devices that are audible and distracting or annoying to any person or which interfere with or render less audible any public address system or other equipment, or take onto any coach or into any station any alcoholic drinks or drugs (other than medicines) for the purpose of consuming them, or consume them on any coach or in any station, or consume or take any hot food onto the coach, such as chips, or other takeaway foods; or board any coach whilst under the influence of alcoholic drinks or drugs; or smoke; or board any coach whilst you are seriously ill or suffering from any serious contagious illness.
If you fail to comply with any of the behaviour rules or we have reason to believe you may continue any conduct in breach of those behaviour rules, we shall be entitled to restrain you, remove you from the coach or station, refuse you further carriage, cancel your ticket without refund, and take any other measures as we consider necessary to prevent continuation of such conduct.
Whilst we will use our reasonable efforts to control the behaviour of other passengers on a coach or at a station, we will not be liable to you for any act or omission of any other passenger on a coach or at a station.
If you are intoxicated the driver has the right to deny your boarding or ask you to diembark the vehicle. Should the vehicle sustain damage due to a passenger’s negligence / intoxication the offender is subject to a minimum cleaning fee of $100.
Your ticket, the contract with us to carry you, and any carriage we provide to you shall be governed by Australia law, and the Australia courts shall have exclusive jurisdiction.